Customer Stratification

HVAC/R distributors sit in the middle of a demanding value chain: manufacturers rely on them to place products close to the market, while contractors rely on them for availability, technical support, delivery, credit, and problem solving. That middle position creates opportunity, but it also exposes distributors to margin pressure, inventory risk, and rising service … [Read more...] about How Customer Stratification Can Help an HVAC/R Distributor