There are three functional responsibilities that are critical to the survival, and growth, of all distributors. They are business development (need more sales!), effective inventory management and collections (inferring that credit is provided). To achieve this companies need to be responsive to customers. A happy / satisfied customer represents the potential to be a repeat … [Read more...] about Customer Satisfaction vs Inventory Management
Customer Service
Industrial Margins Declining?
Feedback from manufacturers and distributors indicate a rather significant drop in sales but recent conversations indicate that margins could be even more significantly impacted. While industrial margins typically are higher than contractor / construction business, this quickly could become a memory. We\'ve heard of: Contracts / blankets going for \"low teens\" (i.e. … [Read more...] about Industrial Margins Declining?
