TL;DR: AI chat answers individual prompts, while AI agents take responsibility for repeatable workflows using tools, schedules, permissions, and oversight. HVAC distributors and contractors can start with one low-risk office task, expand gradually, and keep people in control of payments, contracts, sensitive data, and other consequential actions. Most business owners have … [Read more...] about AI Chat vs. AI Agents: From Answers to Office Automation
AI
The AI Transition Is Moving Fast. Here Is How to Protect Your HVAC Business
Every major technology shift in history gave people time to adjust. Electricity took decades to reach most American homes. Artificial intelligence, or AI, is moving through the economy in less than ten years. That speed is the real risk, and it reaches further than most contractors expect. Why This Change Is Different Bill Gates wrote in August 2026 that we are entering "one … [Read more...] about The AI Transition Is Moving Fast. Here Is How to Protect Your HVAC Business
AI Is Confident. That Doesn’t Mean It’s Right.
Artificial intelligence has become one of the most transformative technologies of our time. It can write reports, summarize meetings, analyze spreadsheets, generate code, answer questions, and even help us brainstorm creative ideas. Used well, AI can save hours of work and dramatically improve productivity. But as AI becomes more capable, it also introduces a subtle and … [Read more...] about AI Is Confident. That Doesn’t Mean It’s Right.
Adding a Nudge to Your Sales Coaching, at the Point of Impact
Every conference has some session about AI. And every reception at every conference has someone asking about what you’re doing with AI. So, imagine being at a conference that is all about AI and where everyone is talking AI 24x7x3. This is what will happen next week at DSG’s Applied AI conference in Chicago. If you are attending get ready to hear from many AI companies about … [Read more...] about Adding a Nudge to Your Sales Coaching, at the Point of Impact
The AI Boom Exposing the HVACR Industry
TL;DR: The AI buildout is creating a cooling challenge the HVAC/R industry cannot treat like traditional comfort applications. As rack densities rise and heat loads intensify, success will depend on precision design, verified commissioning, tighter field execution, and much better training. In the author’s view, the industry’s biggest risk is not demand—it is assuming “good … [Read more...] about The AI Boom Exposing the HVACR Industry
TUG Connects: More Than an Infor Conference
Infor is one of the most prominent ERP systems serving the HVACR market. Last month their users group, TUG, which is independently run, held their annual event. If your company operates on the Infor platform, this is where your IT and sales operations group (as well as others depending upon the agenda) go to keep your company on the leading edge of technology. NSA … [Read more...] about TUG Connects: More Than an Infor Conference
AI Provides the Speed to Quote Quicker, Win More Orders
Last month I participated on Prokeep’s webinar on order quotation and order automation. For a pre-launch event, the attendance was great. The timing, incidentally, coincided with meetings I had recently with some contractors who shared what is important to them. The answer … speed. They wanted speedy responses to quotes and questions. The reason – they are running fast. … [Read more...] about AI Provides the Speed to Quote Quicker, Win More Orders
