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HVACR Trends

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eCommerce survey

Amazon Business Isn\’t the Greatest Threat, Customer Expectations Is

November 14, 2017 by David Gordon Leave a Comment

As electrical distributors launch, or prepare to launch, their eCommerce sites, they need to be aware of a key customer dynamic that is changing...the expectation of accuracy.  While many have talked about Amazon Business being a key competitor (or threat), their biggest impact may be on customer expectations ... and the expectation that the inventory information on the website … [Read more...] about Amazon Business Isn\’t the Greatest Threat, Customer Expectations Is

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