Big news in the HVAC channel for Allied Air distributors that are seeking to differentiate themselves, be more accessible to their contractors (and their contractors’ field technicians), and are seeking to grow … especially with their house / uncoded accounts!
Prokeep and Allied Air Enterprises
According to its press release …”Prokeep, distribution’s leading customer engagement software, is proud to announce its new partnership with Allied Air Enterprises, bringing a solution to some of the largest HVAC distributors in North America like Tropic Supply, Winsupply, Baker Distributing, and Locke Supply Company. This collaboration aims to provide Allied Air’s distributors with a leading communication platform to streamline their customer engagement processes — increasing efficiencies and sales from inbound and outbound communication.
Prokeep has been a dedicated partner of the HVAC distribution industry since 2016, empowering over 3,000 HVAC distributors across North America with proven success in delivering revenue growth up to 300%, increased customer satisfaction, and saving up to nine hours every day across branches. The collaboration will equip distributors’ networks with Prokeep’s innovative communication solutions, enabling faster response times, more sales opportunities, and a better view of customer history. This will allow distributors to deliver exceptional customer experiences and strengthen their customer engagement by centralizing communication across text, email, fax, and web chat — reducing call volume, enabling multi-tasking service, and increasing sales.
“This collaboration enhances our shared common goal of driving growth and efficiency for HVAC distributors,” said Prokeep CEO, Jack Carrere. “We continuously hear from our thousands of customers how Prokeep helps move inventory faster, provide a better customer experience, and grow revenue. That’s why we’re thrilled about this collaboration, to make it easier for more HVAC distributors to experience more wins, build better relationships and serve their customers faster.”
“We’ve entered a preferred vendor agreement with Prokeep, distribution’s leading customer engagement software bringing a solution to many of Allied Air’s distributors. This collaboration aims to provide Allied Air’s distributors with a leading communication platform to streamline their customer engagement processes — increasing efficiencies and sales from inbound and outbound communication. Allied Air distributors will be able to use their marketing co-op funds to cover up to 50% of a distributor’s cost for Prokeep’s annual subscription fee after the free trial. This initiative underscores Allied Air’s commitment to forming business-building partnerships with their distributors on tools that drive efficiency and growth.” Becca Kingery, Sr. Manager, Channel Marketing.
Prokeep’s centralized inbox for customer communication enables distributors to manage inbound and outbound texts, emails, faxes, and web chats in one platform. This results in faster customer response times, more proactive communication, and a comprehensive view of customer interactions. Key features of Prokeep for distributors include:
- Faster customer response times through a centralized digital inbox: Send and receive inbound texts, emails, faxes, and web chats in one inbox accessible by any first available rep or routed to a preferred contact.
- Easier outbound messaging motion through automation & templates: Engage customers proactively with order updates, delivery notifications, and pickup instructions through easy-to-use automations.
- More promotional engagement and transparency through SMS marketing: Leverage SMS marketing to increase engagement with promotions, counter day invites, and urgent information, ensuring no customer is left out of the loop.
- Comprehensive sales enablement and accuracy through an organic CRM: Maintain a centralized record of customer communications, allowing teams to create personalized outreach and ensure relationship consistency.
For more information about the Allied Air | Prokeep partnership, co-op reimbursement details, click here.
