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HVACR Trends

HVACR Trends

Information to Inspire, Grow and Profit

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customer acquisition

Wants and Needs

December 17, 2019 by David Gordon Leave a Comment

Wants and Needs

You’ve heard the story, “there is a difference between wants and needs.”  For example, especially this time of year you hear one parent say to the other “the kids ‘want’ the latest and greatest electronic, but do they ‘need’ it?” The same occurs with a number of distributor sales management.  They “want” new accounts and believe that customers “need” them. Yes, I … [Read more...] about Wants and Needs

Sales Persistence Pays

February 1, 2016 by David Gordon Leave a Comment

Recently I saw a posting on LinkedIn that shared these sales statistics.  Having been in sales, managed sales teams and consulted with clients regarding their sales organizations, it struck a cord. Common perceptions of most distributor sales organizations include: Not too effective at new account development Variably effective at account penetration Very good at account … [Read more...] about Sales Persistence Pays

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AI in Distribution: A Reality Check Before You Commit the Budget

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Women in HVACR Conference Opens 2026 Speaker Call

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Project Jupiter and the New Playbook for the Trades: From Big Bets to Real Outcomes

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