cross-functional processes

Distributor margin rarely disappears in one dramatic event.  It leaks.  Slowly.  Through timing gaps, unclear handoffs, and processes that span multiple departments but belong to none of them.  The reality is that, in many cases, it didn't truly disappear.  If that's true, the obvious question is: Where is the margin hiding? Scott Sinning has spent years working on exactly … [Read more...] about Where Margin Is Hiding