Customer expectations in home services continue to rise, and home service customer experience is now a decisive factor in how homeowners choose contractors. A new report from Housecall Pro examines how digital convenience, transparent pricing, and consistent communication are reshaping homeowner decision-making across HVAC, plumbing, electrical, and other residential trades. … [Read more...] about Housecall Pro Report Highlights Rising Customer Experience Standards in Home Services
Customer Experience
Embracing Digital Connections…Texting
Yes, we’ve all seen it and most of us have done it…multi-tasking by listening and texting, reading and texting, sending a quick text to touch base or share a piece of information and more. While many thought “texting is for our kids”, it is now mainstream and becoming further integrated into everyday business. We’ve heard of distributor salespeople getting texts from their … [Read more...] about Embracing Digital Connections…Texting
Spinning products to improve customer experience
Over the past six months we’ve seen a number of distributors upgrade their websites – either the “look and feel”, evolve to a webstore or upgrade both. Why the investments? Because these distributors recognize that “table stakes” for at least some customers is requiring, or will require, offering an e / omni-channel experience. Customers are evolving to seeking more information … [Read more...] about Spinning products to improve customer experience
