Customer expectations in home services continue to rise, and home service customer experience is now a decisive factor in how homeowners choose contractors. A new report from Housecall Pro examines how digital convenience, transparent pricing, and consistent communication are reshaping homeowner decision-making across HVAC, plumbing, electrical, and other residential trades. … [Read more...] about Housecall Pro Report Highlights Rising Customer Experience Standards in Home Services
Heather Ripley Launches Updated Next Level Now Book for Home Services Growth
Heather Ripley has released an updated edition of her book, Next Level Now, at a time when brand perception plays an increasingly central role in how home service companies compete. Every contractor builds a brand, whether intentionally or by default, yet many businesses leave that process to chance through benign neglect rather than strategy. The Next Level Now book … [Read more...] about Heather Ripley Launches Updated Next Level Now Book for Home Services Growth
HVACR Market in 2025: Why Sales Growth Masked Weaker Demand
Coming into 2025, most HVACR distributors and manufacturers expected a modest recovery. Interest rates were widely assumed to ease. Deferred residential replacements were expected to return gradually. Nonresidential activity was expected to remain steady enough to provide balance while residential markets found their footing. The HVACR market in 2025 ultimately followed a … [Read more...] about HVACR Market in 2025: Why Sales Growth Masked Weaker Demand
A Conversation with Richard Boothman, North American Sales Director for Modine Manufacturing
Richard Boothman serves as North American Sales Director for Modine Manufacturing's Heating Division, where he is responsible for commercial strategy, sales, channel relationships, and market development across the company’s heating vertical within the Climate Solutions portfolio. He has spent decades in HVAC, with experience spanning unitary equipment, engineered systems, and … [Read more...] about A Conversation with Richard Boothman, North American Sales Director for Modine Manufacturing
Voice of the Contractor Data Reveals How HVAC Contractors Really Buy in 2025
Executive Summary Six years of Voice of the Contractor data show a channel that is largely satisfied but increasingly pragmatic. Contractors value relationships and rate their primary suppliers positively, yet loyalty is conditional and share shifts quickly when availability, pricing, or execution fall short. Growth continues, multi-trade businesses are expanding, and … [Read more...] about Voice of the Contractor Data Reveals How HVAC Contractors Really Buy in 2025
APR Supply’s Baltimore Expansion Strengthens the Region’s HVACR Supply Chain
The APR Baltimore expansion marks an important shift in how contractors across the Greater Baltimore region may access inventory, product breadth, and day-to-day support. With APR Supply entering due diligence to acquire McArdle & Walsh, the market is watching what a fourth-generation distributor with strong operational discipline can bring to a region defined by … [Read more...] about APR Supply’s Baltimore Expansion Strengthens the Region’s HVACR Supply Chain
Real-Time Product Data Is a Competitive Divide in HVAC
Real-time product data is now a competitive divide in the HVAC channel, and manufacturers who provide real-time product data gain an immediate advantage. When specs, pricing, and availability are current for reps, distributors, and contractors, jobs move quickly and customers feel confident. When that information is old or inconsistent, quotes slow down, margins weaken, and … [Read more...] about Real-Time Product Data Is a Competitive Divide in HVAC
Carrier and Women in HVACR Award $55,000 in Scholarships to Advance Women in the Trades
The HVACR industry is stronger when more people have a real chance to contribute, lead and build meaningful careers. That is why the Women in HVACR scholarships program, in partnership with Carrier, stands out. Their joint effort is not simply another feel-good moment. It is a concrete investment in the next generation of technicians, engineers and business leaders who will … [Read more...] about Carrier and Women in HVACR Award $55,000 in Scholarships to Advance Women in the Trades
Heading to the HARDI Annual Conference
I'm a couple of weeks out from participating in my first HARDI Annual Conference, and I am genuinely looking forward to attending. The event always brings together a sharp mix of industry professionals, and it is one of the few places where the full HVACR channel sits under the same roof with a shared purpose. This year’s theme is Gold Standard. It focuses on raising … [Read more...] about Heading to the HARDI Annual Conference
2026 Housing Market: What HVAC Channels Must Do Now
The team at John Burns Research & Consulting is painting a different picture of the next housing cycle. It is not a reset back to 2021-style demand. It is a structural shift, and the 2026 housing market implications for HVAC channel leaders are significant. If you operate in HVAC manufacturing, wholesale distribution, or as a rep agency, what happens over the next eighteen … [Read more...] about 2026 Housing Market: What HVAC Channels Must Do Now
