Operations is the lifeblood of a distributor as it delivers upon sales\' commitment of getting material to the customer. And at the end of the day, distribution, and customer satisfaction, is about getting the right material to the customer when and where they need it. While technology can frequently improve processes, enhance efficiency, perhaps be more cost-effective and … [Read more...] about Tips to Ensure Sales Operations and Customer Satisfaction
Market Analysis
Celebrate the Season
Can You Afford Declining Margins?
2016 seems to have been the \"year of pricing\". A number of distributors either discussed, or undertook, pricing initiatives this past year. In many instances it was a desire to reverse an industry trend ... eroding margins. Others recognized that if they invested in eCommerce they needed to ensure that the price shown on their website was the same that the customer received … [Read more...] about Can You Afford Declining Margins?
Affordable eCommerce for Smaller Distributors
As everyone knows, there has been much discussion regarding eCommerce and how it is \"vital\" for the survival of distributors. It\'s essential to compete against Amazon. And small distributors (<$25M) are dinosaurs, destined to become extinct because of their inability to invest in eCommerce. And at the same time we heard of eCommerce systems that cost hundreds of … [Read more...] about Affordable eCommerce for Smaller Distributors
Looking Forward – Industry Outlook for Basic Sales Forecasting
Only 30 days left in the year. And with all of the year-end things to do and possibly meetings you had to attend, many are just getting around to doing their 2017 planning … or at least sales forecasting. The planning element … determining how you want to affect change in your “environment” whether through service offerings, operational improvement, personnel “enhancement”, … [Read more...] about Looking Forward – Industry Outlook for Basic Sales Forecasting
Electing to Market Through Video
With Tuesday being Election Day, far be it from me, or a rep agency, to try to influence an election, but the debates have captured our attention. Living in a \"swing state\" I can say unequivocally that I am tired of the election advertising ... by the presidential candidates as well as every state and local electable role. And after awhile (okay, less than a week), I got … [Read more...] about Electing to Market Through Video
Construction Outlook: up 5% in 2017; Building Construction Up 8%!
The recent Dodge Construction Outlook report produced by Dodge Data & Analytics is an interesting read. Not only does it provide some historical perspective but provides the understanding for why 2016 has been such a \"market specific\" economy and also shares the rationale for its 2017 projection of a 5% increase in construction. And while the outlook could be perceived as … [Read more...] about Construction Outlook: up 5% in 2017; Building Construction Up 8%!
