The Supreme Court handed down a significant trade policy decision last week, and the headlines made it sound like relief was on the way. For HVACR distributors, contractors, and manufacturers trying to manage HVAC tariff costs, the reality is more complicated than the news cycle suggests. The Court struck down one major tariff mechanism. Several others remain fully intact, a … [Read more...] about HVAC Tariff Costs: What the Supreme Court Ruling Really Changes
Technology & Digital
Prokeep Launches Distributor Order Automation With AI-Powered Quoting
Distributors talk a lot about speed. Faster quotes. Faster answers. Faster fulfillment. But the gap between talking about speed and actually building it into the quoting workflow is still wide at most branches. Prokeep is trying to close that gap with a new distributor order automation platform that uses AI to convert incoming customer messages into ERP-ready quotes, and … [Read more...] about Prokeep Launches Distributor Order Automation With AI-Powered Quoting
AI for HVAC Distributors: A Practical Field Guide from Pilot to Profit
For HVAC-R distributors dealing with margin pressure, labor constraints, and increasingly complex quoting environments, AI is rapidly moving from curiosity to operational necessity. After nearly a year of research, interviews, and vendor evaluations, I am pleased to announce the release of The AI-Enabled Distributor: From Pilot to Profit: A Field Guide written specifically for … [Read more...] about AI for HVAC Distributors: A Practical Field Guide from Pilot to Profit
Helios Bets on AI Diagnostics with Nationwide Bluon Rollout
Commercial service organizations are watching AI tools closely, trying to figure out which ones actually deliver results in the field. Helios HVACR, a nationwide commercial service provider operating in more than 40 states, just made a significant move by deploying Bluon's HVACR AI diagnostics platform across its entire field operation. The goal is straightforward: faster … [Read more...] about Helios Bets on AI Diagnostics with Nationwide Bluon Rollout
Housecall Pro Report Highlights Rising Customer Experience Standards in Home Services
Customer expectations in home services continue to rise, and home service customer experience is now a decisive factor in how homeowners choose contractors. A new report from Housecall Pro examines how digital convenience, transparent pricing, and consistent communication are reshaping homeowner decision-making across HVAC, plumbing, electrical, and other residential trades. … [Read more...] about Housecall Pro Report Highlights Rising Customer Experience Standards in Home Services
HVACR Market in 2025: Why Sales Growth Masked Weaker Demand
Coming into 2025, most HVACR distributors and manufacturers expected a modest recovery. Interest rates were widely assumed to ease. Deferred residential replacements were expected to return gradually. Nonresidential activity was expected to remain steady enough to provide balance while residential markets found their footing. The HVACR market in 2025 ultimately followed a … [Read more...] about HVACR Market in 2025: Why Sales Growth Masked Weaker Demand
Real-Time Product Data Is a Competitive Divide in HVAC
Real-time product data is now a competitive divide in the HVAC channel, and manufacturers who provide real-time product data gain an immediate advantage. When specs, pricing, and availability are current for reps, distributors, and contractors, jobs move quickly and customers feel confident. When that information is old or inconsistent, quotes slow down, margins weaken, and … [Read more...] about Real-Time Product Data Is a Competitive Divide in HVAC
AI Adoption in Distribution: How Leadership and the Right Partner Drive Lasting Change
The distribution industry is at an inflection point. Tariffs, labor shortages, and margin pressure are reshaping how companies compete, while AI adoption in distribution is changing how work gets done. The challenge is no longer whether to adopt AI, but how to implement it in a way that delivers immediate results and builds lasting competitive advantage. In this article, … [Read more...] about AI Adoption in Distribution: How Leadership and the Right Partner Drive Lasting Change
How Far Off “Typical” Are Your Processes? And What Is It Costing You?
Last week I had the opportunity the Infor Velocity Days event held in Orlando. Overall, I was very impressed with the quality of the information presented and the knowledge that the guest speakers brought to the table. Two sessions that really resonated with me dealt with the question How far off of typical are your processes, and The Hidden Cost of Customizing Your ERP … [Read more...] about How Far Off “Typical” Are Your Processes? And What Is It Costing You?
Show Me the Value: Why HR Needs Receipts
HR often sits in a strange space inside organizations. Employees are wary because they see HR as working for management, not for them. Leadership, meanwhile, gets frustrated when HR leaders say they want to be “strategic” but then spend their time bogged down in the tactical weeds. Over the years, I have worked closely with HR leaders in different contexts. Too often, I … [Read more...] about Show Me the Value: Why HR Needs Receipts
AI for HVACR Reps
From a tech viewpoint, AI is what companies talk about. Distributors are implementing it or at least discussing it. Not much gets shared within the manufacturer environment but it is well in use. Reps have asked the question. Some have dappled. Few are advanced. Most are intrigued but lack expertise and/or are concerned about expense. The challenge for many reps is the … [Read more...] about AI for HVACR Reps
Creating more time for your inside teams to service customers
This week we’ve been on calls with key distributors and working on our latest benchmark research about how automated order management is creating “barriers to exit” for customers. We are preparing this full report for a webinar and white paper in partnership with our friends at Conexiom. I’m excited to be co-presenting this webinar and crafting the white paper research … [Read more...] about Creating more time for your inside teams to service customers
Digital Order Profitability Metrics in HVACR
Digital commerce, whether through your website, via eProcurement, direct connections (EDI or tools such as Remarcable, Kojo, and others), via apps, email to ERP, or other vehicles is increasing. Our recent State of eCommerce research, which gathered input from 350 Contractor buyers, highlighted that 62% are buying some material electronically and, based upon their feedback, … [Read more...] about Digital Order Profitability Metrics in HVACR
AI at the Crossroads: What Happens Next Depends on Who’s Driving
The conversation around AI is picking up steam, and not just in tech circles. Whether you're in HVACR, construction, distribution, or finance, the ripple effects of AI are starting to hit every corner of the economy. But I think we're asking the wrong first question. It's not just, "What will AI do?" It's, "What kind of society do we want to build with it?" In the HVACR … [Read more...] about AI at the Crossroads: What Happens Next Depends on Who’s Driving
New Research: What HVAC Buyers Expect from Distributors in 2025
New research reveals how buying behavior is changing—and what it means for your ecommerce strategy We recently partnered with BigCommerce to better understand how contractors and institutional buyers are sourcing HVAC, electrical, and industrial supplies—and what they now expect from distributors in 2025 and beyond. The full report is now live: … [Read more...] about New Research: What HVAC Buyers Expect from Distributors in 2025
