eCommerce & Amazon Business … Driving Change?
What is Amazon Business\’ true impact on the electrical distribution channel? It isn\’t \”point and click\”? Over the past few years it\’s been said \”if you don\’t have a commerce-enabled …
GM Leader Drives Cultural Change, Innovation and Results
General Motors (GM) historically has been known as a \”staid\” company and the prototypical \”old boys\” company. And its had its share of \”challenges\” ranging from uninspiring design to consumers …
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Innovation through Intellectual Curiosity
Much is talked about \”innovation\”. It\’s a term that is loosely tossed around and requires a commitment, or perhaps a better term is \”mentality\”, that is infused into individuals and …
The Next Phase of Acquisitions?
At the NAED Annual meeting I asked distributors, manufacturers and others who typically hear about mergers / acquisitions what they were hearing. Not so much about specific companies but more …
Arrival of the “Alt Channels”- Amazon and Zoro Advertise
Much has been researched, written and talked about the emergence of alternate (alt) channels. Amazon Business is regularly mentioned and Grainger\’s eCommerce initiatives are lauded. Now comes Zoro Tools, which …
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Thinking about the eCommerce information clutter
There continues to be much discussed in the industry regarding \”eCommerce\”. Daily we hear about Amazon Business, Grainger and the coming \”conquering of the channel\” by eCommerce. It almost seems …
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When Service and Profit Counts
Last month Dick Friedman shared some ideas on how to ensure sales operations and customer satisfaction. Distributors know that operations is the key to profitability. This can relate to managing what …
Industrial Market Drivers, Can You Compete Differently
Over the past few weeks distributors and manufacturers are reporting an uptick in their industrial business and, in some cases, a significant increase. The reasons vary from \”general optimism\” to the …
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Tips to Ensure Sales Operations and Customer Satisfaction
Operations is the lifeblood of a distributor as it delivers upon sales\’ commitment of getting material to the customer. And at the end of the day, distribution, and customer satisfaction, …
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